• Strong business experience with strengths in operating Local Area Networks, Mainframe connectivity, installing operating systems, and troubleshooting Computer networks.
  
• Excellent organizational, problem solving and analytical skills; able to assess problems and develop appropriate solutions.
  
• Results-oriented individual with a firm commitment to improving company performance.

J.L. Birk & Company, Lady Lake, FL
Information Systems Consulting, 1993-Present

• Worked on numerous I.T. projects
  
• This involved working as Systems Administrator for a large graphic arts firm. Using Silicon Graphics Servers, Linux Servers, Power Mac Workstations and Novell Servers.
  
• Consulting for W.K. Kellogg Institute Regulatory Division writing safety policies and reviewing software.
  
• Installed computer labs for various schools, trained teachers and held workshops for school staff.
  
• Consultant for United States Postal Service
  

• Member of management team at this Financial Planning company.
  
• Functioned as the Information Systems Manager.
  
• Responsible for all computer resources and for developing and expanding them.
  
• Stabilized Novell network by installing Cisco switch and upgrading workstations to Windows 98se.
  
• Also functioned as Webmaster which involved completely revamping the existing website.
  
• Installed a Windows 2000 Server with Citrix Metaframe.
  

• Fielded and troubleshot problems from customers and developed solutions.
  
• Worked with various platforms such as Windows N.T., SCO Unix and others.
  
• Dialed into customers systems using remote communications software.
  
• Worked with SQL Server and SQL routines to solve problems.
  
• Logged all calls into our problem resolution software package.
  

• Worked on the helpdesk/workstation support team.
  
• Fielded questions regarding software issues, networking issues and possible hardware issues.
  
• Worked with external customers and provided them access to our mainframe with AT&T Global Dialer.
  
• Worked with users on the phone and helped them solve problems.
  

• Worked as N.T. administrator for three CAD/CAM labs.
  
• Installed software, troubleshot the network and made recommendations for innovations.
  
• Supported the Power Mac labs and graphics software packages as well as hardware.
  
• Worked at Kalamazoo Valley Museum as the Technology Director.
  
• Troubleshot exhibits and upgraded exhibits.
  

• Team leader for Notes Mail conversion project.
  
• Responsible for scheduling users migration from cc:Mail to Notes Mail.
  
• Used lotus Migration Tool to setup users for migration on the Domino Server.
  
• Troubleshot any problems that occurred during the migration process.
  
• Helped develop automated process for migrating several people at once.
  
• Trained users in the use of Lotus Notes Mail.
  

• Worked as a member of the PC/LAN Support Team.
  
• Maintained all servers.
  
• Built and configured new PC's.
  
• Performed Network Administrator duties.
  
• Functioned as project manager on various projects.
  
• Responded to user's calls and solved problems.
  

• Worked in employee benefit department developing efficiency procedures.
  
• Trained employees in the use of new software.
  
• Wrote programs for specific information needs.
  
• Ran various software packages and file conversion utilities.
  
• Functioned as project manager on various projects.
  
• Worked on project team establishing generic link between Trust Mark and Sungard Systems.
  

• Member of Common Client conversion team.
  
• Setup Microsoft N.T. networking platform and installed software packages.
  
• Trained users on new software packages.
  
• Traveled to numerous client locations in continental United States.
  
• As part of Emergency Response Team would troubleshoot and resolve problems.
  
• Ran Y2K software on hardware and software.
  

• Consulted for numerous major corporations.
  
• Consulted with a major manufacturer of conversion vans.
  
• Consulted for W.K. Kellogg Institute Regulatory Division.
  
• Worked as Information Systems Manager for large investment firm.
  
• Worked as consultant for Graphic Arts Firm.
  

• California State University, Long Beach, CA
  B.S. Business Administration
  
• Member, International Who's Who of Information Technology
  
• A , CCNA, and MCSE

• PC Hardware: IBM 390, IBM AS/400, IBM RS 6000, HP Optical Jukebox, Unix Workstations, IBM Compatibles, Power Macintosh, Digital Photography Equipment.
  
• PC Software: Microsoft Office XP Pro, Lotus SmartSuite, Lotus Notes, cc:Mail, Microsoft Exchange, Softrack, 3Com Transcend, Bindview EMS, ArcServe, Backup Exec, IMNET, Extra!, AutoCad, Pro/E, MasterCam, Esprit/X for NT, Photoshop, Pagemaker, Quark Express.
  
• Operating Systems: MS-DOS, Windows 95/98/2000/XP,Vista, Windows NT 4.0, IBM OS/2 Warp, Macintosh System 10.0, IBM OS/390.
  
• Programming Languages: Microsoft SQL, Visual Basic, Visual C , HTML, Java Script.
  
• Mainframe Connectivity: Extra!, Rumba, IBM Host On Demand, Client Access.
  
• Network Operating Systems: Windows 2003 Server, Windows N.T. 4.0 Server, Linux Red Hat Server.
  
• Protocols: TCP/IP, IPX/SPX, NetBEUI, DecNet, AppleTalk, SNMP, SMTP.
  
• Network Cards and Wiring: Intel, 3Com, Thomas Conrad, Microdyne with 10BaseT, Fast Ethernet and FDDI.
  
• Network Hardware: Raid Systems, Arrays, Patchboards, Hubs, Switches, Routers.
  
• WAN Equipment: Intelligent Routers, CSU/DSU, ISDN Modems, ISDN Lines, T-1 Lines, DSL Lines, ATM, Frame Relay.